Department of Labour Vacancies: UI Claims Officer Vacancies (X7 Posts)

The Department of Employment and Labour is excited to announce permanent vacancies for UI Claims Officers across various locations. If you are a suitably qualified individual, this could be your chance to embark on a fulfilling career. Applications are due by the 1st of July, 2024.

Position Details

POST 21/57: UI Claims Officer (X7 Posts)

  • Salary: R255,450 per annum

Available Positions

  1. Labour Centre: Thohoyandou
    Ref No: HR 4/4/6/188 (X1 Post)
  2. Labour Centre: Gqeberha
    Ref No: HR4/4/24/01 (X1 Post)
  3. Provincial Office: Cape Town (Western Cape)
    Ref No: HR4/4/10/615 (X1 Post)
  4. Provincial Office: Bloemfontein (Free State)
    Ref No: HR 4/4/8/894 (X1 Post)
  5. Provincial Office: Kimberley
    Ref No: HR4/4/8/56 (X1 Post)
  6. Provincial Office: KwaZulu-Natal
    Ref No: HR4/4/5/20 (X2 Posts)


  • Education: Senior Certificate with Accounting or Mathematics as major subjects or equivalent.
  • Experience: 0 to 6 months required.


  • Unemployment Insurance Act
  • Unemployment Insurance Contributions Act
  • Public Service Regulation
  • Public Service Act
  • Batho Pele principles
  • Departmental policies and procedures
  • Customer care


  • Communication (verbal & written)
  • Listening
  • Computer literacy
  • Customer Relations
  • Decision making


  • Receive and assess all UI Claims on the relevant system in line with the Standard Operating Procedure (SOP).
  • Register all employers and verify the declarations of employees as per the relevant prescripts.
  • Execute all payment of approved claims as per the set time frames.
  • Attend to enquiries relating to all processed claims or any other matter relating to the processing of claims.
  • Perform Administrative duties in the section.


To apply, candidates must use the New Z83 application form, which can be downloaded here. Ensure all fields in the New Z83 form are completed and signed. Attach a comprehensive Curriculum Vitae (CV). Incomplete applications will result in disqualification.

Submission Addresses


  • Chief Director: Provincial Operations
  • Private Bag X9368, Polokwane, 0700
  • Hand deliver: 42a Schoeman Street, Polokwane
  • Attention: Subdirectorate: Human Resources Management, Polokwane


  • Deputy Director: Labour Centre Operations
  • Private Bag X6045, Gqeberha, 6000
  • Hand deliver: VSN Centre 116-134 Goven Mbeki Avenue
  • Attention: Sub-directorate: Labour Centre Operations, Gqeberha

Cape Town:

  • Chief Director: Provincial Operations
  • PO Box 872, Cape Town, 8000
  • Hand deliver: Department of Employment and Labour, No.9 Long Street, Cnr Riebeeck and Long Street, Cape Town


  • Chief Director: Provincial Operations
  • Private Bag X522, Bloemfontein, 9300
  • Hand deliver: Laboria House, 43 Charlotte Maxeke Street, Bloemfontein
  • Attention: Sub-directorate: Human Resources Operations, Free State


  • Chief Director: Provincial Operations
  • Private Bag X5012, Kimberley, 8301
  • Hand deliver: Laboria House, c/o Pniel & Compound Street, Kimberley
  • Attention: Sub-directorate: Deputy Director: Human Resources Management


  • Deputy Director: Provincial Operations
  • PO Box 940, Durban, 4001
  • Hand deliver: 267 Anton Lembede Street, Durban
  • Attention: Sub-directorate: Human Resources Operations, Durban


For more information, contact:

  • Ms. GJ Matlhakoane (Thohoyandou): (015) 290 1665
  • Mr. M Ngqolowa (Gqeberha): (041) 506 5000
  • Mr. Q Bowman (Western Cape): (021) 441 8120
  • Ms. N Zama (Bloemfontein): (051) 505 6276
  • Ms. J Marais (Kimberley): (053) 838 1558
  • Ms. G Khomo (KwaZulu-Natal): (031) 366 2331

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